
Ken Crowe
Hospitality & Security Professional For Hire
EXECUTIVE SUMMARY
Australian Hospitality / Food & Beverage executive with a record of success in designing, building, and managing successful and profitable 5-Star Hotel outlets and restaurants in 4 countries in Southeast Asia- Australia, the Philippines, Indonesia & Thailand. Experience in the past 10 years includes a record of designing, building & operating restaurants, pubs & clubs, both long-term and turnkey outlets that are profitable and handoff ready (with established menus, staff, office administration & accounting procedures, budgets / P&L Reports, sponsorship contracts, and licensing & permits).
Extensive experience in recruiting & training both front & back of house outlet teams. Recruiting security staff & setting up security protocols & SOP. Over 25 years of nightshift duty experience in busy pubs, hotels & clubs dealing with all aspects of ops, F&B, concierge & security. Previously, worked in all aspects in Hospitality, F&B and hotel operations.
Finally, known for identifying & reducing bottom line expenses and increasing profits by creating marketing opportunities using relationships with GUINNESS, Diageo, Jack Daniels, Heineken, Singha / Chang /Tiger Beers, Moet Chandon, & Pernod Richard to win large beverage & event promotions & sponsorship deals.
STRENGTHS –
Restaurant Management Hospitality Management Hotel F&B Operations
Lease & Rental Negotiation Site Viability Assessment Launches & Turnarounds
Restaurant Design Restaurant Construction Kitchen Design & Renovation
Construction Budgets Menu Design Marketing / Advertising
Sponsorship Negotiation Product Costing & Production Recruiting & Staff Re-training
LANGUAGES –
English 100%
Thai 90%
Cantonese 15% (conversational)
EXPERIENCE -
Catholic Archdiocese of Sydney, St Benedict XVI Retreat Centre Guest Services Night Officer | Current 2021
The St Benedict XVI retreat was established by Catholic Archdiocese of Sydney as a retreat facility to support an expanded retreat program throughout the Catholic Schools of Sydney, as a purpose-built retreat center for schools, parishes, agencies, religious orders, communities and movements and other groups.
The Position-
The primary role of the Guest Services Night Officer is to be the first point of contact throughout the night for guests staying overnight in accordance with the group booking planner and operational guidelines.
Responsibilities-
Main contact for guests throughout the night. Provide a high level of customer service and assist with enquiries, to ensure the comfort and satisfaction of all guests.
Overall care of the venue, and ensuring facilities of the Centre are safe and operational at all times (including appropriately reporting concerns for action).
Responsible for the Workplace, Health and Safety (WH&S) of the guests at the Centre. Ensure all processes are followed as outlined in the Archdiocese WH&S policy.
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Ensure the hospitality services for guests are set up and provided in a timely and professional manner according to the booking schedule and quality guidelines.
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Undertake Centre opening and closing procedures according to Centre guidelines.
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Attend and prepare handover briefings (including documentation).
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Perform administrative tasks as set by the General Manager (or
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Director Business Operations).
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In the event of an emergency, action the BXVI Emergency Management Plan and liaise with the group leader as required to
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remain informed.
OVERSEE FOUR RESTAURANTS LOCATED IN PHUKET MD / General Manager | 1999-2017
From 1999 - 2017, designed, built & operated six Restaurants & Pubs in key tourist destinations in Phuket & Bangkok Thailand. Managed both front & back of house operations, inventory control, accounting, budgets / P&L reporting & end of month closing accounts. Responsible for all day to day operations & future business development, co-ordinate functions & catering. Experienced the 2004 Boxing Day Tsunami, where two outlets were destroyed & calculated and supervised the insurance claims.
The Chicago Steakhouse Phuket | 2007 - 2018
Designed, built & operated
120-seat Art Deco style Steakhouse located at the Baan Thai Resort & Spa Patong Beach
Designed a turnkey outlet serving premium Australian imported beef & salad condiment buffet
Conducted weekly functions & events
F&B costs of 24% - 30%
Highly profitable with a ROI of 12 months
Annual revenues of $900k
Coyote Mexican Restaurant & Margarita Bar Phuket | 2005 - 2018
Designed, built & operated
200 - seat restaurant located at the Baan Thai Resort & Spa Patong Beach Phuket
Modern Mexican themed restaurant with a 80 seat outdoor beach front terrace
F&B costs of 25%- 30%
Conducted weekly functions & private events & cocktail parties
Highly profitable with a ROI of 15 months
Annual revenues of $1.2m
Molly Malone's Irish Pub Phuket | 1999 - 2015
Designed, built & operated, 1st Irish Pub in Southern Thailand & largest Irish pub in Southeast Asia
550 sqm, with seating up to 350 pax with outdoor beach front beer garden
Modern Irish themed gastro pub cuisine with F&B cost of 30% - 33%
3 pool table pool hall recreation area
Recruit & book international bands & entertainers
2004 Tsunami, rescue staff, search debris, secure property, calculate loss & supervise claim
Rebuilt & operating within 12 weeks
Annual revenues of $3.1m
Scruffy Murphy's Irish Pub Phuket | 2001 - 2014
Design, built & operate
250 sqm, with seating up to 200 pax , located on Bangla Road Patong Beach
Traditional Irish / English pub cuisine with F&B costs of 30% - 33%
Recruit & book international bands & entertainers
2004 Tsunami, rescue staff, search debris, secure property, calculate loss & supervise claim
Rebuilt & operating with 8 weeks
Annual revenues of $2.1
Operations Consultant | 2012-2014
Recruited to provide dynamic management and lead turnarounds of flagging / unprofitable restaurant operations in Bangkok. Functioned as restaurant designer, project manager, and subsequent GM to lead restaurants back to profitability, rebranding, design & construction.
Kiwi Sports Pub & Grill Bangkok | 2012 - 2014
180-seat sports pub located in Bangkok, this outlet was failing, non-profitable & run down
Using limited funds, offset the renovation costs & re-branding by negotiating sponsorship & support deals with Heineken & GUINNESS
Reduce operating expenses, reduce payroll, decrease F&B costs, increase revenue 25%
Implement inventory controls & par stocks, set up stock check schedule, office admin & accounts
Redesign kitchen & install updated equipment, retrain Chef & kitchen staff in food handling & sops
Introduce new practical F&B menu & promotions, in-house functions & catering
Install & Update Fire & Safety Equipment
Angel City Diner Bangkok | 2012 -2013
150 -seat American 1950's style Diner. Designed & built from ground up to turnkey operation
Propose & negotiated lease contract, conduct presentations with the Strata Management
Project manage construction compliant to building code specs regarding gas supply & gas operated kitchen equipment, including open plan kitchen with cold air return exhaust extraction
Arrange, import & install Rock-Ola jukebox digital / analog system with table selectors
Setup back of house admin, POS units & software, inventory & cost control protocols
Recruit & train both front & back of house teams
Complete entire setup &turnkey operation handover under budget
Kasbah Restaurant & Bar Bangkok | 2013
Project managed & built a 75 seat outdoor dinning restaurant located in the fore court of the Prime 11 Condominium Complex
Negotiated lease contract; coordinated government / building permits & fees
Designed all garden landscaping; set up outside bar & service area and installed underground wiring, lighting & retractable roof; completed entire setup under budget
Australian Pub Bangkok | 2012 - 2013
250 - seat sports pub & live music venue, the outlet was rundown & non profitable
Using limited funds, offset interior renovation costs by negotiating sponsorship & support deals with Heineken & GUINNESS
Reduce operating expenses, decrease F&B costs and set up weekly par stock levels
Implement inventory controls, set up stock check schedule & office admin
Streamline kitchen ops & retrain Chef & kitchen staff in food handling & sops
Introduce new practical F&B menu & promotions
Q Bar Bangkok | 2013
350 pax + capacity night club located in Bangkok
Install CCTV system & Fire Safety Equipment
Reduced beverage costs from 65% to 28%
Set up back of house admin & inventory stock control & re-train bar staff
Utilized existing kitchen & introduce food service & menu
Install & Update Fire & Safety Equipment
Exploited untapped potential of club in unused operating hours from 7pm till midnight with functions, parties & events
Project Manager / General Manager | 2003 - 2010
Molly Malones Irish Pub Bangkok | Bangkok & Pattaya Thailand
Managed highly successful launch of Thailand’s 2nd Molly Malones Irish Pub (in Pattaya) and served as GM for 6 years
6-years after high-profit launch and operations of Molly Malones in Pattaya, acquired and managed rebranding of the Irish Xchange Pub Bangkok to Molly Malones Irish Pub Bangkok.
For both, managed full interior renovation while still open (sourced and managed contractors, created renovation budgets including rebranding. Managed all operations – inventory control, accounts &Food & Beverage production costs, end of month financial reporting, etc
Managed installation of draught beer system, implementation of new POS systems, etc
JW MARRIOTT – Bangkok Thailand
Department Manager 1998 – 1999
Level 2 Department Head reporting to RM and F&B Manager
Oversaw all aspects of health club & spa; aided with Food & Beverage Department and Front Office
Recruited and trained sales staff, membership coordinators, spa therapist, hair stylists, beauticians & massage therapist; provided support and coordination for F&B, catering, functions
Prepared outlet annual budgets, P&L reports, and end of month reports for monthly Excom Meetings
Conducted Outside Sales calls with Marketing & Sales Dept
THE DUSIT THANI HOTEL – Bangkok Thailand | 1995 - 1998
Department Manager
Level 2 Department Head, reporting to RM & F&B Manager
Helped design and coordinate build out of health club & spa and introduced in-room spa service.
Managed department through region wide currency devaluation & 1997 financial crisis where hotel occupancy drop by 90% across Thailand & implemented cost cutting measures as well as a pay cut to operate successfully on shoestring budgets. The currency recovery took 2 years
THE ASSCOTT CONDOMINIUM – Jakarta Indonesia | 1995
Department Manager
Contracted to open the Sentosa Cub & Spa – supervised turnkey construction finish & installation
Set up new Club Sentosa Health Club & Spa and oversaw the Spa food & beverage service.
Initiated club membership recruiting software & programs
HOBBIES -
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Goshin-Ryu Karate: Purple Belt, 10 years Amateur Boxing 110kg
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1988 NSW State Power lifting Championships Sydney Australia Ranked #2nd (115kg Division)
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Rugby, Touch Football, Geneology, Photography & Literature
QUAULIFICATIONS -
NSW Security License
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Class 1A Unarmed Guard – patrol, protect or guard any property while unarmed (you can be static or mobile)
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Class 1B Bodyguard – work as a bodyguard or in a similar capacity
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Class 1C Crowd Controller – work as a crowd controller or at licensed premises, entertainment venues, events or functions
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Class 1E Monitoring Centre Operator – monitor security alarm activations for the purpose of property protection
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Class 1F Armed Guard – protect, patrol or guard approved classes of property while armed
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2B & 2C
NSW RSA & RCG
NSW Fire Warden & Chief Fire Warden Certified
First Aid
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HLTAID 004 Apply first aid in an Education & Care Setting
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HLT006 & HLT007 Advanced First Aid
NSW Working With Children Check
NSW Driving License
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HR-Heavy Rigid Truck, NSW Bus Authority & Motorcycle
NSW Trades License-Automotive Engineering
EDUCATION-
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Advanced Diploma in Hospitality Management
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SECTA Training Academy Security Certificate II & III in Security Operations & Armed Guard & Close Protection
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NSW Trade Certificate-Automotive Engineering