EXECUTIVE SUMMARY

 

Australian Hospitality / Food & Beverage executive with a record of success in designing, building, and managing successful and profitable 5-Star Hotel outlets and restaurants in 4 countries in Southeast Asia- Australia, the Philippines, Indonesia & Thailand. Experience in the past 10 years includes a record of designing, building & operating restaurants, pubs & clubs, both long-term and turnkey outlets that are profitable and handoff ready (with established menus, staff, office administration & accounting procedures, budgets / P&L Reports, sponsorship contracts, and licensing & permits).

 

Extensive experience in recruiting & training both front & back of house outlet teams. Recruiting security staff & setting up security protocols & SOP. Over 25 years of nightshift duty experience in busy pubs, hotels & clubs dealing with all aspects of ops, F&B, concierge & security.  Previously, worked in all aspects in Hospitality,  F&B and hotel operations.

 

Finally, known for identifying & reducing bottom line expenses and increasing profits by creating marketing opportunities using relationships with GUINNESS, Diageo, Jack Daniels, Heineken, Singha / Chang /Tiger Beers, Moet Chandon, & Pernod Richard to win large beverage & event promotions & sponsorship deals.

 

 

STRENGTHS –

                 

                          Restaurant Management                  Hospitality Management                        Hotel F&B Operations

                          Lease & Rental Negotiation              Site Viability Assessment                       Launches & Turnarounds

                          Restaurant Design                              Restaurant Construction                        Kitchen Design & Renovation

                          Construction Budgets                        Menu Design                                              Marketing / Advertising

                          Sponsorship Negotiation                  Product Costing & Production              Recruiting & Staff Re-training         

 

LANGUAGES –

 

                          English 100%

                          Thai 90%

                          Cantonese 15% (conversational)

 

 

EXPERIENCE -

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Catholic Archdiocese of Sydney, St Benedict XVI Retreat Centre          Guest Services Night Officer   |  Current  2021


The St Benedict XVI retreat was established by Catholic Archdiocese of Sydney as a retreat facility to support an expanded retreat program throughout the Catholic Schools of Sydney, as a purpose-built retreat center for schools, parishes, agencies, religious orders, communities and movements and other groups.

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The Position-

The primary role of the Guest Services Night Officer is to be the first point of contact throughout the night for guests staying overnight in accordance with the group booking planner and operational guidelines.

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Responsibilities-

Main contact for guests throughout the night. Provide a high level of customer service and assist with enquiries, to ensure the comfort and satisfaction of all guests.

Overall care of the venue, and ensuring facilities of the Centre are safe and operational at all times (including appropriately reporting concerns for action).

Responsible for the Workplace, Health and Safety (WH&S) of the guests at the Centre. Ensure all processes are followed as outlined in the Archdiocese WH&S policy.

 

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  • Ensure the hospitality  services for guests are set up and provided in a timely and professional manner according to the booking schedule and quality guidelines.

  • Undertake Centre opening and closing procedures according to Centre guidelines.

  • Attend and prepare handover briefings (including documentation).

  • Perform administrative tasks as set by the General Manager (or

  • Director Business Operations).

  • In the event of an emergency, action the BXVI Emergency Management Plan and liaise with the group leader as required to

  • remain informed.

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OVERSEE FOUR RESTAURANTS LOCATED IN PHUKET           MD / General Manager  | 1999-2017

From 1999 - 2017, designed, built & operated six Restaurants & Pubs in key tourist destinations in Phuket & Bangkok Thailand. Managed both front & back of house operations, inventory control, accounting,  budgets / P&L reporting & end of month closing accounts.  Responsible for all day to day operations & future business development, co-ordinate functions & catering.  Experienced the 2004 Boxing Day Tsunami, where two outlets were destroyed & calculated and supervised the insurance claims.

 

The Chicago Steakhouse Phuket  | 2007 - 2018         

Designed, built & operated

120-seat Art Deco style Steakhouse located at the Baan Thai Resort & Spa Patong Beach

Designed a turnkey outlet serving premium Australian imported beef & salad condiment buffet

Conducted weekly functions & events

F&B costs of 24%  - 30%

Highly profitable with a ROI of 12 months

Annual revenues of $900k

 

 

Coyote Mexican Restaurant & Margarita Bar Phuket  |  2005 - 2018

Designed, built & operated

200 - seat restaurant located at the Baan Thai Resort & Spa Patong Beach Phuket

Modern Mexican themed restaurant with a 80 seat outdoor beach front terrace

F&B costs of 25%- 30%

Conducted weekly functions & private events & cocktail parties

Highly profitable with a ROI of 15 months

Annual revenues of $1.2m

 

 

Molly Malone's Irish Pub Phuket  | 1999 - 2015

Designed, built & operated, 1st Irish Pub in Southern Thailand & largest Irish pub in Southeast Asia

550 sqm, with seating up to 350 pax with outdoor beach front beer garden

Modern Irish themed gastro pub cuisine with F&B cost of 30% - 33%

3 pool table pool hall recreation area

Recruit & book international bands & entertainers

2004 Tsunami, rescue staff, search debris, secure property, calculate loss & supervise claim

Rebuilt & operating within 12 weeks

Annual revenues of $3.1m

 

Scruffy Murphy's Irish Pub Phuket  |  2001 - 2014        

Design, built & operate

250 sqm, with seating up to 200 pax , located on Bangla Road Patong Beach

Traditional Irish / English pub cuisine with F&B costs of 30% - 33%

Recruit & book international  bands & entertainers

2004 Tsunami, rescue staff, search debris, secure property, calculate loss & supervise claim

Rebuilt & operating with 8 weeks

Annual revenues of $2.1

 

Operations Consultant | 2012-2014  

Recruited to provide dynamic management and lead turnarounds of flagging / unprofitable restaurant operations in Bangkok.  Functioned as restaurant designer, project manager, and subsequent GM to lead restaurants back to profitability, rebranding, design & construction.

 

 

Kiwi Sports Pub & Grill Bangkok  |  2012 - 2014          

180-seat sports pub  located in Bangkok, this outlet was failing, non-profitable & run down

Using limited funds,  offset the renovation costs & re-branding by negotiating sponsorship & support deals with Heineken & GUINNESS

Reduce operating expenses, reduce payroll, decrease F&B costs, increase revenue 25%

Implement inventory controls & par stocks, set up stock check schedule, office admin & accounts

Redesign kitchen & install updated equipment, retrain Chef & kitchen staff in food handling & sops

Introduce new practical F&B menu & promotions, in-house functions & catering

Install & Update Fire & Safety Equipment

 

 

Angel City Diner Bangkok  | 2012 -2013

150 -seat American 1950's style Diner. Designed & built from ground up to turnkey operation

 Propose & negotiated lease contract, conduct presentations with the Strata Management

 Project manage construction compliant to building code specs regarding gas supply & gas operated kitchen equipment, including open plan kitchen with cold air return exhaust extraction

Arrange, import & install Rock-Ola jukebox digital / analog system with table selectors

Setup back of house admin, POS units & software, inventory & cost control protocols

Recruit & train both front & back of house teams

Complete entire setup &turnkey operation handover under budget

 

 

Kasbah  Restaurant & Bar  Bangkok  | 2013

Project managed & built a 75 seat outdoor dinning restaurant located in the fore court of the Prime 11 Condominium Complex

Negotiated lease contract; coordinated government / building permits & fees

Designed all garden landscaping; set up outside bar & service area and installed underground wiring, lighting & retractable roof; completed entire setup under budget

 

 

Australian Pub Bangkok  |  2012 - 2013

250 - seat sports pub & live music venue, the outlet was rundown & non profitable

Using limited funds,  offset interior renovation costs by negotiating sponsorship & support deals with Heineken & GUINNESS

Reduce operating expenses,  decrease F&B costs and set up weekly par stock levels

Implement inventory controls, set up stock check schedule & office admin

Streamline kitchen ops &  retrain Chef & kitchen staff in food handling & sops

Introduce new practical F&B menu & promotions

 

 

Q Bar Bangkok  |  2013

350 pax + capacity night club located in Bangkok

Install CCTV system & Fire Safety Equipment

Reduced beverage costs from 65% to 28%

 Set up back of house admin & inventory stock control & re-train bar staff

Utilized existing kitchen & introduce food service & menu

Install & Update Fire & Safety Equipment

Exploited untapped potential of club in unused operating hours from 7pm till midnight with functions, parties & events

 

 

Project Manager / General Manager  |  2003 - 2010

Molly Malones Irish Pub Bangkok | Bangkok & Pattaya Thailand 

Managed highly successful launch of Thailand’s 2nd Molly Malones Irish Pub (in Pattaya) and served as GM for 6 years

6-years after high-profit launch and operations of Molly Malones in Pattaya, acquired and managed rebranding of the Irish Xchange Pub Bangkok to Molly Malones Irish Pub Bangkok.

For both, managed full interior renovation while still open (sourced and managed contractors, created renovation budgets including rebranding. Managed all operations – inventory control, accounts &Food & Beverage production costs, end of month financial reporting, etc

Managed installation of draught beer system, implementation of new POS systems, etc

 

 

JW MARRIOTT – Bangkok Thailand

Department Manager 1998 – 1999    

Level 2 Department Head reporting to RM and F&B Manager

Oversaw all aspects of health club & spa; aided with Food & Beverage Department and Front Office

Recruited and trained sales staff, membership coordinators, spa therapist, hair stylists, beauticians & massage therapist; provided support and coordination for F&B, catering, functions

Prepared outlet annual budgets, P&L reports, and end of month reports for monthly Excom Meetings

Conducted Outside Sales calls with Marketing & Sales Dept

 

 

 

 

THE DUSIT THANI HOTEL – Bangkok Thailand  |  1995 - 1998

Department  Manager

Level 2 Department Head, reporting to RM & F&B Manager

Helped design and coordinate build out of health club & spa and introduced in-room spa service.

Managed department through region wide currency devaluation & 1997 financial crisis where hotel occupancy drop by 90% across Thailand & implemented cost cutting measures as well as a pay cut to operate successfully on shoestring budgets. The currency recovery took 2 years

 

 

THE ASSCOTT CONDOMINIUM – Jakarta Indonesia | 1995

Department Manager

Contracted to open the Sentosa Cub & Spa – supervised turnkey construction finish & installation

Set up new Club Sentosa Health Club & Spa and oversaw the Spa food & beverage service.

Initiated club membership recruiting software & programs

 

 

 

 

 

HOBBIES -

  •                 Goshin-Ryu Karate:  Purple Belt, 10 years Amateur Boxing 110kg

  •                 1988 NSW State Power lifting Championships Sydney Australia Ranked #2nd  (115kg Division)

  •                 Rugby, Touch Football,  Geneology,  Photography & Literature 

 

 

QUAULIFICATIONS -

 

NSW Security License

  • Class 1A Unarmed Guard – patrol, protect or guard any property while unarmed (you can be static or mobile)

  • Class 1B Bodyguard – work as a bodyguard or in a similar capacity

  • Class 1C Crowd Controller – work as a crowd controller or at licensed premises, entertainment venues, events or functions

  • Class 1E Monitoring Centre Operator – monitor security alarm activations for the purpose of property protection

  • Class 1F Armed Guard – protect, patrol or guard approved classes of property while armed

  • 2B & 2C

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NSW RSA & RCG

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NSW Fire Warden & Chief Fire Warden Certified

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First Aid

  • HLTAID 004 Apply first aid in an Education & Care Setting

  • HLT006 & HLT007 Advanced First Aid 

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NSW Working With Children Check

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NSW Driving License

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  • HR-Heavy Rigid Truck, NSW Bus Authority & Motorcycle

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NSW Trades License-Automotive Engineering

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EDUCATION-

  • Advanced Diploma in Hospitality Management

  • SECTA Training Academy Security Certificate II & III in Security Operations & Armed Guard & Close Protection

  • NSW Trade Certificate-Automotive Engineering