EXECUTIVE SUMMARY

 

Australian Hospitality / Food & Beverage executive returning to Sydney with a record of success in designing, building, and managing successful and profitable 5-Star Hotel outlets and restaurants in 4 countries in Southeast Asia- Australia, the Philippines, Indonesia & Thailand. Experience in the past 10 years includes a record of designing, building & operating restaurants, pubs & clubs, both long-term and turnkey outlets that are profitable and handoff ready (with established menus, staff, office administration & accounting procedures, budgets / P&L Reports, sponsorship contracts, and licensing & permits).

 

Extensive experience in recruiting & training both front & back of house outlet teams. Recruiting security staff & setting up security protocols & SOP. Over 25 years of nightshift duty experience in busy pubs, hotels & clubs dealing with all aspects of ops, F&B, concierge & security.  Previously, worked in all aspects in Hospitality,  F&B and hotel operations.

 

Finally, known for identifying & reducing bottom line expenses and increasing profits by creating marketing opportunities using relationships with GUINNESS, Diageo, Jack Daniels, Heineken, Singha / Chang /Tiger Beers, Moet Chandon, & Pernod Richard to win large beverage & event promotions & sponsorship deals.

 

 

STRENGTHS –

                 

                          Restaurant Management                  Hospitality Management                        Hotel F&B Operations

                          Lease &Rental Negotiation              Site Viability Assessment                       Launches & Turnarounds

                          Restaurant Design                              Restaurant Construction                        Kitchen Design & Renovation

                          Construction Budgets                        Menu Design                                              Marketing / Advertising

                          Sponsorship Negotiation                  F&B Costing & Portioning                      Recruiting &Staff Re-training         

 

LANGUAGES –

 

                          English 100%

                          Thai 90%

                          Cantonese 15% (conversational)

 

 

EXPERIENCE -

 

OVERSEE FOUR RESTAURANTS LOCATED IN PHUKET           MD / General Manager  | 1999-2017

From 1999 - 2017, designed, built & operated six Restaurants & Pubs in key tourist destinations in Phuket & Bangkok Thailand. Managed both front & back of house operations, inventory control, accounting,  budgets / P&L reporting & end of month closing accounts.  Responsible for all day to day operations & future business development, co-ordinate functions & catering.  Experienced the 2004 Boxing Day Tsunami, where two outlets were destroyed & calculated and supervised the insurance claims.

 

  • The Chicago Steakhouse Phuket  | 2007 - 2018         

    • Designed, built & operated

    • 120-seat Art Deco style Steakhouse located at the Baan Thai Resort & Spa Patong Beach

    • Designed a turnkey outlet serving premium Australian imported beef & salad condiment buffet

    • Conducted weekly functions & events

    • F&B costs of 24%  - 30%

    • Highly profitable with a ROI of 12 months

    • Annual revenues of $900k

 

 

  • Coyote Mexican Restaurant & Margarita Bar Phuket  |  2005 - 2018

    • Designed, built & operated

    • 200 - seat restaurant located at the Baan Thai Resort & Spa Patong Beach Phuket

    • Modern Mexican themed restaurant with a 80 seat outdoor beach front terrace

    • F&B costs of 25%- 30%

    • Conducted weekly functions & private events & cocktail parties

    • Highly profitable with a ROI of 15 months

    • Annual revenues of $1.2m

 

 

  • Molly Malone's Irish Pub Phuket  | 1999 - 2015

    • Designed, built & operated, 1st Irish Pub in Southern Thailand & largest Irish pub in Southeast Asia

    • 550 sqm, with seating up to 350 pax with outdoor beach front beer garden

    • Modern Irish themed gastro pub cuisine with F&B cost of 30% - 33%

    • 3 pool table pool hall recreation area

    • Recruit & book international bands & entertainers

    • 2004 Tsunami, rescue staff, search debris, secure property, calculate loss & supervise claim

    • Rebuilt & operating within 12 weeks

    • Annual revenues of $3.1m

 

  • Scruffy Murphy's Irish Pub Phuket  |  2001 - 2014        

    • Design, built & operate

    • 250 sqm, with seating up to 200 pax , located on Bangla Road Patong Beach

    • Traditional Irish / English pub cuisine with F&B costs of 30% - 33%

    • Recruit & book international  bands & entertainers

    • 2004 Tsunami, rescue staff, search debris, secure property, calculate loss & supervise claim

    • Rebuilt & operating with 8 weeks

    • Annual revenues of $2.1

 

Operations Consultant | 2012-2014  

Recruited to provide dynamic management and lead turnarounds of flagging / unprofitable restaurant operations in Bangkok.  Functioned as restaurant designer, project manager, and subsequent GM to lead restaurants back to profitability, rebranding, design & construction.

 

 

  • Kiwi Sports Pub & Grill Bangkok  |  2012 - 2014          

    • 180-seat sports pub  located in Bangkok, this outlet was failing, non-profitable & run down

    • Using limited funds,  offset the renovation costs & re-branding by negotiating sponsorship & support deals with Heineken & GUINNESS

    • Reduce operating expenses, reduce payroll, decrease F&B costs, increase revenue 25%

    • Implement inventory controls & par stocks, set up stock check schedule, office admin & accounts

    • Redesign kitchen & install updated equipment, retrain Chef & kitchen staff in food handling & sops

    • Introduce new practical F&B menu & promotions, in-house functions & catering

    • Install & Update Fire & Safety Equipment

 

 

  • Angel City Diner Bangkok  | 2012 -2013

    • 150 -seat American 1950's style Diner. Designed & built from ground up to turnkey operation

    •  Propose & negotiated lease contract, conduct presentations with the Strata Management

    •  Project manage construction compliant to building code specs regarding gas supply & gas operated kitchen equipment, including open plan kitchen with cold air return exhaust extraction

    • Arrange, import & install Rock-Ola jukebox digital / analog system with table selectors

    • Setup back of house admin, POS units & software, inventory & cost control protocols

    • Recruit & train both front & back of house teams

    • Complete entire setup &turnkey operation handover under budget

 

 

  • Kazbar  Restaurant & Bar  Bangkok  | 2013

    • Negotiated lease contract; coordinated government / building permits & fees

    • Negotiated food service to the private condominium.

    • Designed all garden landscaping; set up outside bar & service area and installed underground wiring, lighting & retractable roof; completed entire setup under budget

 

 

  • Australian Pub Bangkok  |  2012 - 2013

    • 250 - seat sports pub & live music venue, the outlet was rundown & non profitable

    • Using limited funds,  offset interior renovation costs by negotiating sponsorship & support deals with Heineken & GUINNESS

    • Reduce operating expenses,  decrease F&B costs and set up weekly par stock levels

    • Implement inventory controls, set up stock check schedule & office admin

    • Streamline kitchen ops &  retrain Chef & kitchen staff in food handling & sops

    • Introduce new practical F&B menu & promotions

 

 

  • Q Bar Bangkok  |  2013

    • 350 pax + capacity night club located in Bangkok

    • Install CCTV system & Fire Safety Equipment

    • Reduced beverage costs from 65% to 28%

    •  Set up back of house admin & inventory stock control & re-train bar staff

    • Utilized existing kitchen & introduce food service & menu

    • Install & Update Fire & Safety Equipment

    • Exploited untapped potential of club in unused operating hours from 7pm till midnight with functions, parties & events

 

 

Project Manager / General Manager  |  2003 - 2010

Molly Malones Irish Pub Bangkok | Bangkok & Pattaya Thailand 

  • Managed highly successful launch of Thailand’s 2nd Molly Malones Irish Pub (in Pattaya) and served as GM for 6 years

  • 6-years after high-profit launch and operations of Molly Malones in Pattaya, acquired and managed rebranding of the Irish Xchange Pub Bangkok to Molly Malones Irish Pub Bangkok.

  • For both, managed full interior renovation while still open (sourced and managed contractors, created renovation budgets including rebranding. Managed all operations – inventory control, accounts &Food & Beverage production costs, end of month financial reporting, etc

  • Managed installation of draught beer system, implementation of new POS systems, etc

 

 

JW MARRIOTT – Bangkok Thailand

Department Manager 1998 – 1999    

  • Level 2 Department Head reporting to RM and F&B Manager

  • Oversaw all aspects of health club & spa; aided with Food & Beverage Department and Front Office

  • Recruited and trained sales staff, membership coordinators, spa therapist, hair stylists, beauticians & massage therapist; provided support and coordination for F&B, catering, functions

  • Prepared outlet annual budgets, P&L reports, and end of month reports for monthly Excom Meetings

  • Conducted Outside Sales calls with Marketing & Sales Dept

 

 

 

 

THE DUSIT THANI HOTEL – Bangkok Thailand  |  1995 - 1998

Department  Manager

  • Level 2 Department Head, reporting to RM & F&B Manager

  • Helped design and coordinate build out of health club & spa and introduced in-room spa service.

  • Managed department through region wide currency devaluation & 1997 financial crisis where hotel occupancy drop by 90% across Thailand & implemented cost cutting measures as well as a pay cut to operate successfully on shoestring budgets. The currency recovery took 2 years

 

 

THE ASSCOTT CONDOMINIUM – Jakarta Indonesia | 1995

Department Manager

  • Contracted to open the Sentosa Cub & Spa – supervised turnkey construction finish & installation

  • Set up new Club Sentosa Health Club & Spa and oversaw the Spa food & beverage service.

  • Initiated club membership recruiting software & programs

 

 

 

 

 

HOBBIES -

                Goshin-Ryu Karate:  Purple Belt, 10 years Amateur Boxing 110kg

                1988 NSW State Power lifting Championships Sydney Australia Ranked #2nd  (115kg Division)

                Rugby, Touch Football,  Web-design,   Photography, Writing

 

 

QUAULIFICATIONS -

  • NSW Trade License Automotive Engineering

  • NSW Security License 2021:  1A Unarmed Guard, 1C Crowd Controller, 1E Monitoring Centre Operator

                2B Security Seller, 2C Security Equipment Specialist

  • First Aid Certificate 2021: HLTAID001, 002, 003, 004 First Aid in a Education & Care Setting

  • Working With Children Certificate NSW

  • NSW RAS & RCG

 

 

LIFE EXPERIENCE -

  • October 1999, I experienced a 747 plane crash/incident at Bangkok International Airport, I assisted in the evacuation & direction to the rally point for passengers & assisted & translated liaising with the local ground crew & airport staff

  • December 25th 2004: Make way through 1.5km of Tsunami debris & water levels over 2m. Rescue staff from the roof & escort to a safe area. Re-enter flood zone and  search each outlet for survivors & deceased.

        Secure property & cash safes and standby to deter looting.